Meet the CxO – Mihai Nica, Country Manager Daktela Romania

Tell us a few words about how your company started.

David Hájek and Richard Baar, Daktela’s founders, put into operation the first interstate Czech-American VoIP link between two Asterisk exchanges. They founded the Daktela company as a pioneering company that, in the age of digital switchboards and low-quality Internet, took the path of VoIP technology. In the following years, Daktela established itself on the central market. For the entire path, discover more here.

What drives you each day?

We grow together with our customers and employees, working hand in hand towards success. Our commitment is providing companies with a complete Omnichannel solution. We are driven to continuously enhance the application, modules and technologies used. Additionally, I am delighted to be part of a skilled team, that is enthusiastic on a daily basis about learning and personal development.

What do you believe are the 3 main accomplishments that brought you here today?

In 2016, the latest version of Daktela 6.0 was released, which was designed from the ground up as a multi-channel application with support for any communication channels, including social networks, and support for a large number of modules.

In the middle of 2021, the Slovak fund Sandberg Capital will invest in Daktela. This connection allowed Daktela to expand even faster in foreign markets. Within five years, Daktela wants to become number one on the CEE market in terms of contact centers and customer care.

In 2022 Daktela buys a majority stake in the company Coworkers.ai, which is a leader in the Czech market providing its own intelligent chatbots and voicebots based on Natural Language Processing technology.

What do you believe are the 3 main failures that brought you here today?

We don’t consider it a failure, but rather an opportunity for growth, as we believe Daktela should have expanded earlier. The last two years have shown that Daktela has the potential to become a leader in the telecommunications and software industry. Daktela is capable of meeting the evolving needs of businesses worldwide. Our commitment is empowering organizations with our communication tools, improving efficiency and providing exceptional customer experiences.

 Tell us more about the business you are running. Let’s start with the number of clients you currently work on (name them if possible)

Since the beginnings Daktela solution has been implemented in a wide variety of different customer applications. Some customers use the full range Omnichannel functionality range, whilst some use only what they require for their business. Daktela has 1000+ customers as Muziker, Notino, Alensa, active in Romania as well. Some of the local customers are: Market Net, IHB Bucharest, Casa Seciu, Klap, Vitas IFN, Sportisimo, Digital Sale, Doing Business, Roxy Travel.

 What project forced you to be creative and innovative (if possible)

The expansion of the portfolio. Daktela is significantly expanding its product portfolio. The field of intelligent chatbots, voicebots and mailbots is represented by the Daktela AI Agent product line. Daktela Workforce Optimization helps with traffic management in Call Centers and other shift operations. Among the new and expanded functions, for example, the Daktela Intelligence analytical tool based on Daktela’s integration with BigQuery. Automated Machine Detection (AMD) helps in active Call Center campaigns.

What makes your company different from others in your field of expertise?

Omnichannel communication. Daktela is One App for all your customer communications. The best cloud-based Contact Centre software to help companies provide superior Customer Care. Handle voice, e-mail, web chat, SMS and all communication via social media channels in one solution with extended features, like CRM, real time, wallboards and much more.

What advice do you have for a young entrepreneur?

As a young entrepreneur, here are some valuable pieces of advice to consider: follow your passion, embrace failure as a learning opportunity, surround yourself with a strong network, continuously learn and improve, calculate risks, focus on customer value, build a strong team, embrace technology and innovation, manage your finances wisely and be persistent.

What do you want to accomplish in the next year?

We are anticipating the expansion of our partnerships, collaborations and portfolio to provide support and tailored solutions that answers the needs of our clients. Recognizing the significance of AI as a important technology in both present and future, we are committed to further developing and embracing its potential. Our ultimate objective is to establish ourselves as industry leaders across all markets we operate in.

Why did you join Smart Alliance – Innovation Technology Cluster?

Membership in a tech community enables us to expand our reach and educate a broader audience, be informed about new technologies and innovations and provide added value to members through our expertise and product.

How does it benefit you?

Communities and networking provide valuable benefits to enhance the businesses of all the members. Additionally, the cluster presents opportunities for collaborative bartering, building cumulative brand awareness, organizing informative meetings and accessing a complex database. We are excited about the prospect of growing together, setting ambitious goals, educating our audiences and engaging potential customers.

How do you see your company as being part of the cluster?

By participating in the cluster’s events as attendees, speakers or hosts we have the opportunity to share valuable insights through webinars and provide informative content about our Omnichannel software. Moreover, we offer our tech & communication expertise specifically tailored for cluster members, engage in cross-marketing initiatives and potential barter activities. Additionally, we are open to new opportunities and innovative business ideas.