V I S U A L S O L U T I O N S
P O W E R F U L R E A L – T I M E P E R F O R M A N C E M A N A G E M E N T
Our products empower organizations to better run their business by visualizing critical data and delivering important messaging in real time to drive agents’ productivity. Powered by Inova LightLink, works with all Avaya, Cisco and Genesys contact centre products, Geomant Wallboard can automatically extract, calculate and aggregate data from multiple system and link the information to customized wallboard, dashboard and desktop applications. Instead of limiting you to one-size-fits-all, our experts can craft a cost-effective dashboard using your existing intranet platform that is tailored to your unique needs and requirements to deliver the data you want in a manner that makes the most sense for you. Whit a drag-and-drop interface, built-in layout editor, and multiple deployment methods, you can leverage your current content quickly to get your digital signs up and running in no time.
LARGE BPO CASE STUDY
A global professional services and BPM firm focused on delivering digital transformation for top Fortune enterprises
The BPO organization of our customer is using the Wallboard solution provided by Geomant and Inova to deliver actionable real-time statistics from Avaya CMS and ServiceNow. Our solution is implemented in two countries (India and Romania) and provides information for calls, chats and help-desk tickets. We provide, for both call and chat channel, information like custom service levels, queue status and aggregated agent status information paired with KPI triggered visual alerts. Our wallboards empower agents and supervisors and helps them maintain a high level of performance. The BPOs end-users benefiting from our Wallboard solution are leading global companies in pharmaceuticals, beverages.
Geomant Digital Signage increase impulse buying and improve sales of high-margins products. Overall digital signage will reduce the cost of printing material for in-store signage. With our intelligent digital signage systems, businesses can craft their data into engaging and effective stories that their audience want and need to see in real time in order to be more effective, productive and ultimately profitable. New campaigns can be created and deployed remotely in a matter of minutes and display pricing & device specific information on any large screen, tablet or PC device. And best of all, you don’t need to be designer or developer to create unique and dynamic designs. With our user-friendly platform you can design, edit and synchronize all your screens. All are controlled from a central computer or from the cloud. It allows you to send the same content to all of your screens at the same time, but you can also send specific contents to your device groups.
High Impact Campaigns
We create and deliver, for one of the biggest group of retail stores under the same ownership from Romania, our hi-tech display advertising where the ad creatives and media placements are dynamically adapted in real time at the end-users and impression level. In-store smart TVs, interactive digital signage, multi-touch tables and totems are only a few examples of digital signage that we provide in every location of our client. We are targeting also end users like restaurants, hotels, casinos, entertainment venues, banking and investment branches because our solutions are perfectly tailored to any business which gravitates around the customers.
CLOUD CONTACT CENTRE
A Cost Effective Solution
Our Contact Centre Products are being made available as cloud service that integrates with on-premise or cloud based data sources. But because one size does not fit all, and every business has different needs, we’ve made sure our Contact Centre solutions can be rapidly installed on-site, provided as a cloud service connected directly to your on-site telephony (hybrid), can be connected to your service provider’s infrastructure, or provisioned entirely from the cloud. And for added choice, we’ll shortly be rolling out-pas-you-go pricing for each of these options to give you complete flexibility over how and when you use your Contact Centre solutions, as well as the peace of mind of knowing that the solution you’ve chosen will always be the right one for your business: now-and in the future.
Geomant provides 3 different solutions for companies that wish to improve their customer care with subscription based contact centre solutions. Geomant Contact Expert with Microsoft’s Skype for Business is our own product, hosted in our data centres and integrated with Office 365. We are regional partners for Nubitalk, a leading cloud contact centre provider from Portugal. Leveraging on our 20+ year experience with Avaya, we can deliver hosted Avaya contact centre solutions too.
D E L I V E R I N G H O U S E O F T R A V E L ’ S
M U L T I – C H A N N E L C O N T A C T C E N T R E
With House of Travel’s consultants working disparately across New Zealand and Australia, Skype for Business was the smart solution for enabling communications across one platform. But the company was hampered by the lack of a reliable contact centre that worked seamlessly with Skype, had integrated ACD, real-time reporting, and that delivered meaningful management information. Geomant’s Contact Expert (CE): The multichannel contact centre for Microsoft Skype for Business. With its enterprise IVR, intelligent skills-based and presence aware call routing, as well as call recording, supervisor control, integrated wallboards and full reporting, CE delivered everything that House of Travel required – and even helped to keep things going during a 7.8 magnitude earthqua